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At Brysera, we want every order to arrive safely and conveniently. This Shipping Policy explains our order processing, shipping times, tracking, and other important delivery information.
📦 Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays may begin processing on the next business day.
During holidays, promotions, or periods of high order volume, processing may take slightly longer.
🚚 Shipping & Delivery
Once your order has been processed and shipped, standard delivery generally takes approximately 7–20 business days, depending on the destination and shipping carrier.
Delivery times are estimates and may vary due to:
- Carrier delays
- Customs processing
- Weather conditions
- Public holidays
- High shipping volumes
- Other circumstances outside our control
💰 Shipping Costs
Available shipping methods and applicable shipping fees will be displayed during checkout.
Shipping charges may vary depending on the destination, order size, shipping method, and other applicable factors.
🔎 Order Tracking
When tracking is available, you will receive shipping information after your order has been dispatched.
Please allow some time for tracking information to become active after shipment. Shopify also supports customer order tracking through the Shop app when complete tracking information is provided.
If your tracking information has not updated for an extended period, please contact Brysera Customer Support for assistance.
🌎 International Shipping
Brysera may ship to selected international destinations. Available destinations and shipping options are shown during checkout.
International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country. Unless otherwise stated at checkout, these charges are the customer's responsibility.
Customs processing may also extend the estimated delivery time. Accurate customs information, including product details and applicable HS codes, can help reduce border delays.
📍 Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
Brysera is not responsible for delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete address information.
If you notice an address error after placing your order, please contact us as soon as possible. Address changes cannot be guaranteed once an order has entered processing or has been shipped.
📦 Split Shipments
Some orders may be shipped in separate packages depending on product availability, fulfillment locations, or shipping arrangements.
If your order is shipped separately, you may receive individual tracking information for each package.
⏰ Shipping Delays
While Brysera works to process and ship orders promptly, delivery delays may occasionally occur.
Delays can result from customs, carrier disruptions, severe weather, holidays, high shipping volumes, or other circumstances outside our control.
Estimated delivery times should therefore be considered estimates rather than guaranteed delivery dates.
💔 Lost or Damaged Packages
If your package arrives damaged, please contact us as soon as possible with your order information and clear photographs of the package and affected product.
If your package appears to be lost in transit, please contact Brysera Customer Support so we can review the available tracking information and assist with the next steps.
🔄 Returns & Shipping
Returns, exchanges, and refunds are handled according to our Return & Refund Policy.
Please review our return policy for information about eligibility, return shipping costs, and applicable deadlines.
📧 Contact Us
If you have questions about shipping or need assistance with your order, please contact Brysera Customer Support through the contact information provided on our website.
Company name: MAKING MOVES LONDON LIMITED
Address: 8 Devonshire Square, London, England, EC2M 4YJ
Company number: 09274821
Store Email: admin@brysera.com
We’re happy to help make your shopping experience as smooth as possible.